Help & Support

Certainly, the inclusion of a new structure not currently present on the property is entirely feasible. You possess the liberty to opt for the “Add new structure” feature. This necessitates providing the dimensions and positioning of the structure via the additional information section. Alternatively, attaching sketches and structural blueprints to your order is a viable route. Our collaboration ensures meticulous alignment of the new addition.

Typical structures that are often added encompass an array of choices: Deck, Patio, Porch, Car Port, New Home, Additions to the Home, Accessory structure, ADU (Accessory Dwelling Unit), Driveway, among others.

Certainly, we possess the capability to integrate these elements into your site plan. Given that our site plans are constructed based on satellite imagery, certain features like utilities may not be discernible from an aerial perspective. In such instances, we rely on clients to furnish us with this pertinent information.

Indeed, you can include Impervious surface calculation on your site plan. During the plan selection process and address input, there’s an option labeled “Add Impervious surface calculation to Site plan.” By checking this option, we will seamlessly incorporate the Impervious surface calculation. The calculation entails determining the percentage of impervious surfaces on your lot. This is achieved by dividing the total calculated impervious surface square footage by the total square footage of your lot, then multiplying by 100 to obtain the percentage of impervious coverage.
For any package, the addition of Impervious surface calculation carries an extra fee of $40. However, if you choose the Platinum Package Site Plan, the Impervious surface calculation is inclusive within the package.

Certainly, you can include a Vicinity map on your site plan. When selecting your plan and entering the address, you’ll encounter an option labeled “Add Vicinity map to site plan.” Check this box, and we’ll adeptly integrate the Vicinity Map. Leveraging various online data sources, we ensure the map’s accuracy. Including a Vicinity Map incurs an extra fee of $20 with any package. Nevertheless, should you decide on the Platinum Package Site Plan, the Vicinity map is encompassed within the package price.

Absolutely, you have the option to incorporate Topographical lines into your site plan. Upon selecting your plan and inputting your address, there’s a checkbox labeled “Add Topographical Lines.” Mark this option, and we’ll seamlessly integrate the topography data. Our approach involves utilizing GIS topography data on intervals of 2-5 feet, in addition to online resources. Furthermore, if you possess specific topographical information for the plot in question, you can include it with your initial order for our reference.

Topographical lines can be added for an additional fee of $40 alongside any package. However, if you opt for the Platinum Package Site Plan, the inclusion of Topographical lines comes as part of the package.

Setbacks refer to the minimum distance that structures can be built in relation to property boundaries. These limits define how close a building can be positioned to the edges of the property. It’s important to note that setback regulations vary based on factors such as the type of structure being constructed and the property’s location, whether urban or rural.

Local zoning offices provide the specific setback standards applicable in your area. For instance, the setback requirements for a garage might differ from those for a shed, and these regulations may also diverge between urban and rural zones.

In terms of our plans, setbacks and easements are encompassed within our Premium Package Site Plan and Gold Package Site Plan offerings. These packages ensure that the setback information is accurately represented in the plan, catering to the specific requirements of your project and location.

Feel free to inquire further or seek clarification regarding setbacks, and we’re here to assist.

For the majority of permit departments, the dimensions of 11”x17” are deemed acceptable. Our suite of site plans encompasses various paper sizes, including 8.5”x11” and 24”x36”, among others. It’s noteworthy that the 11”x17” paper size is included in all Site Plan packages. If desired, you can select other dimensions like 8.5”x11” for an additional fee of $10.

With every Site Plan package, you’ll receive PDF files as standard. Additionally, there’s the option to explore other file formats. You can opt for DWG files, which come at an additional cost of $20, or JPG files for an extra $10. The DWG file format proves particularly valuable for Engineers and other industry professionals.

The site plans we provide are not certified, yet they are generally accepted by the majority of permits and Counties. Our team of experienced designers boasts over 15 years of expertise in crafting plans for both residential and commercial projects across the entire USA.

While our site plans are designed to meet the needs of most Counties and permits, we advise reaching out to your local authorities to ascertain the exact requirements for your specific permit type. Rest assured, we are committed to ensuring that the site plan we offer aligns with your County’s criteria to the best of our ability.

Feel free to communicate with your local authorities for confirmation, and trust that we will endeavor to create a site plan that meets your County’s expectations.
We provide coverage for the following states across the United States:
Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York (NY), North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Feel free to reach out if you have any inquiries or require further assistance regarding our coverage in any of these states.

The scale of our site plans varies based on the size of your property and the chosen paper size/format. Typically, we employ engineering scales such as 1”=10’, 1”=20’, 1”=30’, 1”=50’, and 1”=100’. The appropriate scale is selected to ensure accurate representation and clear visualization of your property’s features on the plan.

Should you have any specific preferences or queries regarding the scale to be used for your site plan, please don’t hesitate to communicate with us. We’re here to accommodate your needs and ensure the plan accurately reflects your property.

If you encounter difficulties while attempting to upload accompanying files with your order, consider the following steps to resolve the issue:
Clear Cache Memory: Clear the cache memory of your browser, which can sometimes cause hindrances in file uploads.
Alternate Browser: Attempt to place your order using a different web browser, as this could potentially resolve any browser-specific issues.
If despite these efforts you continue to experience the same problem or encounter an error, there’s an alternative approach:
You can proceed with placing your order even without the files. Subsequently, you can forward the necessary files directly to us via email at [email protected]. Alternatively, you can utilize our contact form found here to send us the files. In the comment or message field, kindly provide us with your Order number, allowing us to link the files to your order accurately.
Rest assured, we are dedicated to ensuring a seamless experience for you, and we’re here to assist in any way possible.